Mawnan CE VA Primary School is currently full in all year groups. If you'd like to be added to our waiting list, please contact Primary Admissions at https://www.cornwall.gov.uk/schools-and-education/schools-and-colleges/school-admissions/
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Complaints

Complaints at Mawnan CE VA Primary School

At Mawnan CE VA Primary School, we are committed to fostering a nurturing and inspiring environment where every child can shine brightly. We understand that sometimes concerns may arise, and this page is here to guide you thoughtfully through our complaints process.

We encourage all parents to approach any concerns with reflection and calm. Our vision is for every child to experience life in all its fullness, and we believe that open, respectful communication helps us achieve this together.

Before submitting a complaint, please consider the following:

  • Is the issue clear and specific? Try to identify exactly what is troubling you so we can address it effectively.
  • Have you spoken to the relevant member of staff? Often, simple concerns can be resolved quickly through direct conversation.
  • Is this the appropriate time to raise the concern? Sometimes waiting until a situation is fully understood can help clarify matters.

Our Commitment to You

  • We will listen to your concerns with care and respect, inspired by the light of Jesus to use our gifts with pride.
  • We aim to resolve issues promptly through a clear and fair process.
  • We encourage partnership with parents to ensure the best outcomes for every child.

How to Raise a Concern or Complaint

If after reflection you feel a formal complaint is necessary, please see our complaints procedure. This procedure explains: 

  • How to submit your complaint
  • The steps we will take to investigate and respond
  • Timelines for each stage of the process

We are here to support you and your child through any difficulties, ensuring our school community continues to shine brightly together.

Complaints Procedure July 2025.pdf